Complex billing statements, unreliable provider information, unwieldy websites—the healthcare industry is riddled with confusing information and complicated processes. For health insurers and payers, helping their members navigate these systems is important for building trust and humanizing their experiences.

This infographic breaks down the top 3 ways that health insurers and payers can support their members throughout their healthcare financial journey. See what real health plan members are saying about their needs and learn the statistics behind these informed recommendations. Read now to learn about:

• Demystifying healthcare complexities
• Helping members gain control
• Being a strong advocate