With commercial borrowing on the rise, along with interest rates, commercial lenders need to differentiate themselves from the competition to stay ahead. To do this, more and more financial institutions are turning to technology to revamp their customer experience—like Citi, who announced a 40% technology investment increase in May 2022, with a focus on improving client onboarding and servicing in its corporate banking division. ​ 

In this Playbook, explore the reasons behind why commercial lenders are investing heavily in technology and discover the approach that can yield the best results. Read now to learn the benefits of digitization, such as:  

• Improved customer experience  

• Streamlining a manual, paper-heavy process  

• Integration with core systems

• Flexibility and scalability with the cloud