Digital banking is booming, with digital customers expected to increase from 2.4 billion in 2020 to 3.6 billion in 2024. The trend bodes well for neo-banks and fintechs looking to grab market share by expanding into growing sectors like cryptocurrency and digital lending. But financial organizations must offer a seamless customer experience to thrive in the competitive landscape. The solution comes in the way of hyperautomation: the use of advanced technologies like AI and machine learning to automate disparate manual tasks. By managing processes holistically, banks have an opportunity to accelerate change and boost the consumer experience.

This report sponsored by ServiceNow, the leading provider of cloud-based digital platforms and solutions, explores the process of implementing hyperautomation into your organization. What’s more, it details emerging models, such as:

• Open banking, or third-party service providers

• Platform banking

• Banking as a Service